Car rental terms & conditions

The following terms and conditions (the “Terms”) apply to your provision and use of the “Rental Car Chania” information, services and materials (owned and managed by Emmanuel Kakavelakis) through Rental Car Chania (the “Rental Car Chania services”) including visiting and browsing the Rental Car Chania website (as a “Visitor”) or registering with Rental Car Chania as a (“User/Company”). These terms govern your use of the Services and the Website.
These Terms should be read in conjunction with and in accordance with our policies, including our privacy policy and cookies policy (the “Policies”).
Please read these Terms carefully. If you do not agree to these Terms, you must immediately stop using Rental Car Chania and the services.

About us

In these Terms, references to “we” or “us” are to Kakavelakis Emmanuel, a company incorporated in Greece under VAT number: 050763540 and with an address at Andreas Papandreou 83 in Chania, Crete.
Our website provides car rental services.

Basis of contract

The Contract is between you and us and sets out our responsibilities to you and your responsibilities to us in respect of the car hire and any Optional Extras. The contract consists of the following documents:
• The lease agreement
• the car rental terms
At the point when you complete your reservation either by phone or by completing the online reservation form and clicking the CONFIRM button, we agree to make every effort to make a car available to you for the Rental Period from the numerous options available to you. In the unlikely event that we are unable to make a car available, we will provide you with an equivalent alternative of a similar specification.

You agree that we may choose at our discretion to transfer your booking to another car rental company (Car Rental Supplier) with which we have entered into a partnership agreement. In this case, we act as an agent of that business partner and once we have transferred your booking to them, we have no liability to you in relation to the services you may book or purchase from them locally.

Reservations and Transactions

All booking requests submitted through the Website are subject to Rental Car Chania’s acceptance, which is at our discretion. Unless you choose a pre-payment option, either you or Rental Car Chania may cancel any booking, whether or not the booking has been confirmed, for any reason, at your or our discretion and without liability to the other . The rental contracts between Rental Car Chania and the users of the website are concluded exclusively at branches of Rental Car Chania and its subsidiaries and their respective licensees and are not concluded through this website. All car rental bookings are made by car group and not by specific car type

Who we are

We are a car rental company that provides rental services in Greece. Our company is based in Chania. We operate our own fleet, consisting of safe, new and reliable cars.

Website Notification

Rental Car Chania does not and cannot provide any warranty in relation to any car rental services advertised on behalf of car rental suppliers otherwise known as third party service providers, including but not limited to any representation or warranty that the services are of merchantable quality, suitable for this purpose they are intended, safe for the intended purpose, as described by the provider. Our business partners make up the Rental Car Chania Network and help us provide the requested service. If there is a dispute about your booking, insurance coverage or any other customer-related matter, we may need to share information about the booking process or the dispute itself. This may include a copy of your booking confirmation, email exchange between the ‘Car Rental Supplier’ and the ‘Customer’ and information directly related to your complaint.

Please note that any additional information you provide locally to any of our business partners will be treated, stored and used in accordance with their own privacy policy or terms and conditions. Rental Car Chania shall have no responsibility or liability for any error, misconduct, negligence or any other act of omission by any of our business partners.

Acceptable Use

As a condition of using Rental Car Chania you agree not to:
• break laws.
• violate the Policies.
• post any threatening, abusive, defamatory, obscene or obscene material;
• post or otherwise communicate any false or misleading material or message of any kind;
• infringes any right of any third party;
• distribute spam, chain letters or promote pyramid schemes;
• distribute viruses or other technologies that may harm Rental Car Chania or the interests or property of users of Rental Car Chania.
• impose or contribute to the imposition of unreasonable products on our infrastructure or interfere with the proper operation of Rental Car Chania.
• copy, modify or distribute any other person’s content without their consent;
• use any robot spider, scraper or other automated means to access Rental Car Chania and collect content for any purpose without our express written permission.
• harvest or otherwise collect information about others, including email address, without their consent;
• copy, modify or distribute rights or content from the copyrights and trademarks of Rental Car Chania or Rental Car Chania.
• harvest or otherwise collect information about users, including email address, without their consent;
• circumvention measures used to prevent or restrict access to Rental Car Chania.
• uses any tool that interferes with the normal operation of Rental Car Chania, including but not limited to browser plug-ins (including but not limited to extensions or other software designed to supplement, remove or otherwise alter any of the functions of Rental Car Chania
• Transfer of the rental car between islands is prohibited, unless “we” provide the “Customer” with our written consent
• It is prohibited to transfer the rental car between countries, unless “we” provide the “Customer” with our written consent.

You are solely responsible for all information you submit to Rental Car Chania and any consequences that may arise from your posting. We reserve the right, at our discretion, to refuse or delete content that we believe is inappropriate or violates the above terms. We also reserve the right, at our discretion, to limit a user’s use of Rental Car Chania either temporarily or permanently, or to refuse a user’s registration. If we believe that you are violating these Terms of Use in any way and/or acting suspiciously on Rental Car Chania, we may, at our discretion, inform other users of Rental Car Chania who have contacted you and advise them to exercise caution .

Abuse or illegal use

Rental Car Chania works tirelessly to keep the website and platform running smoothly and the community safe. Please report problems, offensive content and policy violations to us using the reporting system.
Without limiting other remedies, we may issue warnings, limit or terminate our service, remove hosted content, and take technical and legal measures to keep users away from Rental Car Chania if we believe they are causing problems, infringing rights of third parties or act inconsistently with the letter or spirit of its policies (including but not limited to circumventing temporary or permanent suspensions or harassing Rental Car Chania employees or other users). However, whether or not we decide to take any of these steps, remove hosted content, or keep a user off Rental Car Chania, we have no obligation to monitor information transmitted or stored on Rental Car Chania and do not we accept no responsibility for unauthorized or illegal content on Rental Car Chania or users’ use of Rental Car Chania.

Rental Fees and Services

We will charge a fee for using the car rental services. You will be able to review and accept terms that will be clearly disclosed when booking or reserving a rental car. We reserve the right to change our car rental services from time to time. We will notify you of any changes to our procurement policy by posting those changes on the Rental Car Chania website. We may choose to temporarily change our fees for promotional events or new services. These changes take effect when we announce the promotional event or new service.
You are responsible for paying Rental Car Chania fees when they are due. If you do not, without prejudice to any other right or remedy to which we may be entitled under these Terms of Use or under the law, we may restrict your ability to use the services. If your payment method fails or your account is overdue, we may collect fees due using other collection mechanisms. We reserve the right not to reimburse users of Rental Car Chania for any fees paid through the use of Rental Car Chania services.

Driving License & Age Limits

In all cases a full driving license is required for all bookings and destinations. If there is a recent driver’s license, both the paper and card parts must be produced. All drivers must be at least 23 years old.

Delivery and collection service

After your booking is approved, we will contact you to confirm the delivery time or send you the pick-up location. Our car hire service only operates during opening hours and we will confirm our opening hours on your booking form. If we are unable to contact you using the details you entered when making the Booking, the Booking will automatically be canceled and we will have no liability to you.
You must bring a valid means of payment or credit/debit card with you when dropping off or picking up the car. When you book the car drop off and pick up service, we use your payment card as a form of identification to check and ensure we are giving the car to the correct person who made the booking. You must provide us with a valid driver’s license, or if you come with a driver, you must provide a valid driver’s license.

Service Hours

In most locations, cars can be provided for rental outside of normal business hours. However, there may be an additional charge for this service (out of hours service), which will be paid directly to Rental Car Chania or to the car rental supplier upon collection of the car. We will let you know if there will be a charge when you confirm your pick up times in your booking request. In the event of a delay, Rental Car Chania or the car rental supplier may agree to provide an after-hours service. In this case it will inform you of any additional charge. We cannot take any further responsibility when an out-of-hours service is not available.

Driving license

If you agree to the Terms and Conditions and (1) you are of sufficient age (over 23) and able to use Rental Car Chania and are bound by the terms and conditions or (2) you are using Rental Car Chania on behalf of a business , thereby binding this business to these Terms, we grant you a limited, revocable, non-exclusive, non-assignable license to use Rental Car Chania in accordance with these Terms. Unauthorized use is unauthorized. You agree not to display, “frame”, create derivative works from, distribute, license or sell any content from Rental Car Chania, excluding the posts you create. You grant us a perpetual, irrevocable, unlimited, worldwide, full/sublicensable license to use, copy, display, distribute and create derivative works from the content you post.

Expired licenses or temporary licenses will not be accepted. When booking the car, our Service Center should be informed of any visas/points on a driving licence. We reserve the right to refuse the booking on this basis, subject to the terms and conditions of the car hire companies we work with.

Insurance coverage

Drive worry-free as FULL INSURANCE is included.

Our insurance covers all damages, while you only pay up to €100 in case of damage due to your own fault.

When you rent a car from the platform, there is some impact that may not be covered by our insurance. Any damage to one of the cars. This simply means that the customer is responsible for paying any damage in the event of an accident up to (€100), for example in case of damage of €800 the customer will only pay €100, subject to exceptions.

The usual exceptions are drinking and driving, gross negligence for example fuel failure, incorrect use of the handbrake, improper use of the clutch, gearbox etc.), driving off-road or on unsealed roads, under side and tires, damage to any part of the wheels/belts/tyres, keys and lock/door handle, heavy soiling or damage, or any kind of vandalism.
Theft protection only covers the theft of the entire car and does not cover personal belongings belonging to the customer or parts of the car. Keys must be returned to the station.

Content Available on the Site

Rental Car Chania contains content from us, you and other users. Rental Car Chania is protected by copyright laws and international treaties. The content displayed on or through Rental Car Chania is protected as a collective work and/or collection, in accordance with copyright laws and international conventions. You agree not to copy, distribute or modify any content from Rental Car Chania without our express written consent. You may not disassemble or decompile, reverse engineer or otherwise attempt to discover any source code contained in Rental Car Chania. Without limiting the foregoing, you agree not to reproduce, copy, sell, resell or exploit for any purpose any aspect of Rental Car Chania (other than your own content). When you give us content, you grant us and represent that you have the right to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple levels) right to exercise any intellectual property right, publicity, trademark, design, basis data and intellectual property rights such content, in any media, known or to be discovered in the future, including without limitation the Media and Media of third parties. In particular, by giving us content, you grant us the right to display that content on Platforms that are part of us, such as other online marketplaces, social media channels and blogs, in all types of marketing communications and on all other Platforms. In addition, you waive all moral rights you have in the content to the fullest extent permitted by law.

Rental Car Chania may sometimes use third party data suppliers to supplement the information you have provided on a product. This could include descriptions, product specifications and other content. You may use this information solely in connection with your Rental Car Chania products while your products are on Rental Car Chania. The information provided may be subject to copyright, trademark and/or other protections. You agree not to remove any such proprietary information and/or create derivative works based on the content (except for inclusion in your products). This permission is subject to modification or withdrawal at any time at Rental Car Chania’s sole discretion.

You may not have the opportunity to review all supplemental data before publishing a piece of content. Rental Car Chania is not responsible for the accuracy of supplementary data provided by third parties. You are still responsible for ensuring that your products are accurate, do not contain misleading information and fully comply with these Terms of Use and all Rental Car Chania policies. If you notice inaccuracies in this data after your products appear on the website please contact us.

Electronic Communications

For contractual purposes, you (1) consent to receive communications from Rental Car Chania in electronic form, such as email, to provide special offers and promotion; (2) you agree that all terms and conditions, agreements, notices, disclosures and other communications that Rental Car Chania provides to you electronically via email satisfy any legal requirement that such communications would satisfy if they were in writing; This paragraph does not affect your statutory rights.

Copyright infringement

Do not post content that infringes the rights of others. This includes, but is not limited to, content that infringes intellectual property rights, such as copyright, design and trademark (eg offering counterfeit items for sale). A large number of products of all kinds are offered at Rental Car Chania by individuals. Beneficiaries, especially holders of copyrights, trademark rights or other rights, may report any advertisement that may infringe their rights, and request the removal of such advertisement. If a legal representative of the right holder reports it to us in the right way, the infringing products will be removed from Rental Car Chania.
Report a violation:
To participate in the Infringement Alert Program, you only need to complete an Infringement Notification Form and send it to Rental Car Chania at You can use the form on our website, completed with your signature, to report ads that may infringe your property rights. The information requested on the infringement notification form is intended to ensure that the parties reporting the items in question are either the entitled party or their duly authorized agent. This information must also allow Rental Car Chania to identify the advertisement to be removed. Once we have received the correctly completed Infringement Notification Form, you can simply send subsequent reports to Rental Car Chania via the email address provided.
Note: This form may only be used by the legal owners of the relevant intellectual property rights. The “Notice of Infringement” is intended to enable rights holders to ensure that products offered by users of Rental Car Chania do not infringe copyright, trademark rights or other intellectual property rights.

Disclaimer of Warranties

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APPLICATION AND THE SERVICE IS AT YOUR ENTIRE RISK AND THAT THE APPLICATION AND THE SERVICE ARE PROVIDED “AS IS” OR “AS AVAILABLE”, WITHOUT ANY WARRANTY. All explicit and implicit guarantees, including, without limitation, the guarantees of marketability, suitability for a specific purpose and non -violation of property rights, explicitly renounce to the maximum extent permitted by law. TO THE FULLEST EXTENT PERMITTED BY LAW Rental Car Chania, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, AS TO ITS APPLICATION AND USE. Rental Car Chania provides no guarantee or statement about the accuracy or completeness of the content of the application or content of any third party applications linked to the application and undertakes no responsibility or responsibility for any (i) errors, errors or inaccuracies of content , (Ii) bodily harm or material damage, of any nature in any way, resulting from the access and use of the application and service, (iii) any unauthorized access or use of our servers and/or any personal information or// And financial information stored in it, (IV) Any interruption or interruption of transmission to or from application, (IV) any errors, viruses, Trojan horses, or similar ones, which may be transmitted to or through it by any third party , AND/AND (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING AS A RESULT TERMS OF USE OF ANY CONTENT POSTED, SUBMITTED, SHARED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE APPLICATION OR SERVICE. Rental Car Chania does not guarantee, approve, guarantees or assumes responsibility for any product or service advertised or offered by a third party through the application or any hyperlink or displayed in any banner or other advertisement and the Rental Car Chania will not be Contracting PARTY OR IN ANY WAY IS RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND/OR OTHER USERS AND/OR THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEANS OR IN ANY CIRCUMSTANCES, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION.

Special Requests & Child Seats

Child seats, roof racks (may not be available on some cars) and other “extra” items are available upon request in most locations, although not guaranteed. There is usually a fee payable to us for this special request. In most locations, child seats are required by law. Please note that rear seat belts may not be provided on all cars. Please contact the Service Center regarding these requests. Requests for these items should be made at the time of booking.


In case of damage or accident etc. you should contact us or your car rental provider directly for instructions and assistance. It is highly recommended to call the police even for the smallest damages. All relevant documents must be kept in case of an insurance claim.

Late Pick Ups/Early Drop Offs

The rental starts and ends according to the pick-up and drop-off dates shown on your invoice. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you cannot collect the car at the specified time and date, it is essential that you contact us as soon as possible. If you don’t, there’s no guarantee the car will still be available — and you won’t be entitled to a refund.

User Generated Content

Users of Rental Car Chania may post, upload and/or contribute (“post”) content to the Service, including images, text and products (“User Content”). You represent that you have the right to post any User Content that you post to the Service and that such User Content or our use of it as provided in this Agreement does not violate these Agreements, applicable law or intellectual property rights of third parties. You grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Rental Car Chania. This license lasts until you terminate your Rental Car Chania account, except in the case of User Content that you have posted, made public and/or shared with others. Except for the rights expressly granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content you post on the Rental Car Chania Service, except that, as applicable under Local Country law, you agree waive your right to be identified as the author of any User Content on the Rental Car Chania Service and your right to object to the derogatory treatment of such User Content.

Rental Car Chania does not monitor, control or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including, but not limited to, User Content which, in its sole discretion of Rental Car Chania, violates these Agreements. Rental Car Chania may take these actions without prior notice to you. Removing or disabling access to User Content will be at our sole discretion, and we do not promise to remove or disable access to any particular User Content.

Rental Car Chania is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, click here, or if you believe that any User Content does not comply with these terms or that your rights under applicable law have been infringed in any other way by any User Content, please contact us at

Fair Use Policy

The owner of Rental Car Chania believes in the freedom of software and they strive to provide low cost and high quality services surrounding their software. In order to keep costs low without setting artificial restrictions, we have a fair use policy in place. Under no circumstances will we provide support to anyone seeking our support for more domains supported by their respective membership. This restriction is in place to prevent edge cases, such as a hosting provider purchasing one subscription, installing the software on all of their customers’ sites, and then overwhelming their support services with requests from their customers. If such behavior is detected, we regret to inform you that we will immediately terminate the user account without refund.

In addition, reserves the right to terminate any account suspected of engaging in illegal or abusive activity, including — but not limited to — the unsolicited mass distribution of our software for a fee. Account termination is at the sole discretion of and we reserve the right not to provide any prior warning or further information.


Nothing in these terms shall limit our liability for fraudulent misrepresentation or for death or personal injury arising from the negligence or carelessness of our agents or servants. You agree not to hold us responsible for things other users post or do. We do not review user posts and do not participate in the actual transactions between users. As most of the content on Rental Car Chania originates from other users, we do not guarantee the accuracy of user postings or communications or the quality, safety or legality of those offered.

In no event shall we accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information or material of any kind which infringes or infringes the rights of any other person, including but not limited to any transmissions which constitute or encourage conduct which would constitute criminal offense, would give rise to civil liability or otherwise violate any applicable law. You acknowledge that we cannot guarantee continuous, error-free or secure access to our services or that defects in the service will be corrected. Although we will use reasonable efforts to maintain an uninterrupted service, we cannot guarantee such and make no promises or guarantees (express or implied) about the operation and availability of our websites, services, applications or tools.

Accordingly, to the extent permitted by law, we expressly disclaim all warranties, representations and conditions, express or implied, including warranties of quality, merchantability, merchantability, durability, fitness for a particular purpose and those implied by law. We shall not be liable for any loss, whether of money (including profit), goodwill or reputation, or for any special, indirect or direct loss.